The Rise of Tiny AI: Samsung's TRM Surpasses Billion-Parameter Models

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  The Rise of Tiny AI: Samsung's TRM Surpasses Billion-Parameter Models This week marked a profound shift in the AI landscape as unexpected developments unfolded across the tech sector, highlighting the remarkable advancements in artificial intelligence. Notably, Samsung's latest innovation, the Tiny Recursive Model (TRM), has astounded experts by decisively outperforming multi-billion parameter models like Gemini and DeepSeek. This article delves into the implications of this accomplishment, alongside other significant breakthroughs that are shaping the AI field today. The Tiny Recursive Model: A Game-Changer in AI Reasoning Samsung's research lab in Montreal has unveiled the **Tiny Recursive Model**, accommodating a mere *7 million parameters*. This model achieved impressive scores of **44.6%** and **8%** on the ARC AGI1 and ARC AGI2 tests, respectively. In stark contrast, its larger counterparts fell short, as DeepSeek's R1 garnered **15.8% and 1.3%**, while Gemini ...
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Verizon Launches Gemini-Powered AI Assistant in My Verizon App

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📱 Verizon Launches Gemini-Powered AI Assistant in My Verizon App

By Gulam Sibtain | July 25/2025


Verizon has introduced a new AI-driven assistant in its My Verizon app, powered by **Google’s Gemini AI**—a move aimed at simplifying billing, upgrades, and customer support. This innovation taps into U.S. demand for AI-powered customer service experiences.

🤖 What Makes It Special?

  • Gemini AI models handle common user requests—billing, plan changes, device support—with over 90% accuracy1
  • The AI handles routine queries; more complex cases are handed off to human agents (“Customer Champions”)2
  • Available 24/7 through in-app messaging, aimed at reducing wait times and increasing efficiency3

📈 Why It Matters for U.S. Users

  • ⚡ Faster, AI-driven support — no waiting in long phone queues
  • 🔄 Consistent responses even outside business hours
  • 🛠 Helps Verizon scale support without large staffing increases

🔧 How It Works

The assistant uses custom-trained Gemini models on Google Cloud, fine‑tuned on Verizon service data. The AI detects user intent, answers basic questions, and escalates complex issues to trained human “Customer Champions”4.

📲 What This Means for Brands & Customers

  • 💡 Brands gain a new support channel—fast, smart, and available day and night
  • 🤝 Customers enjoy smoother digital interactions and fewer escalations
  • 📉 This move reflects a wider trend: AI is becoming the frontline for customer service

✅ What You Should Know

  1. Businesses must invest in **custom AI models**, trained on their own data
  2. Seamless handoff to humans is crucial—automatic escalation improves user trust
  3. Expect major brands (banks, telecom, retail) to follow Verizon's lead soon
Tags:
Google Gemini AI Customer Support Verizon Tech News USA
Gulam Sibtain

Gulam Sibtain

AI & Tech News Blogger | AITrendy.digital

💬 Have Thoughts or Questions?

Will this move change how we interact with support? Share your views below!

Location: United States

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